1. Privacy
OpulentHampers Limited (OpulentHampers, us, we, our) is a trusted Kiwi online gift and hampers business which recognises the importance of protecting and securing personal information.
This Privacy Notice outlines our commitment to protecting your personal information and to give you reassurances of our integrity in how we handle personal information. We respect and value the information provided to us and we will only use personal information in accordance with applicable privacy laws.
This Privacy Notice applies to personal information we collect, hold and use about you when we carry out our business activities, such as when you purchase our goods and services, visit our websites or other digital platforms, communicate or interact with us, enter any competitions or complete any surveys.
We may update our Privacy Notice from time to time. Amendments will be published on our web pages www.opulenthampers.co.nz
2. Personal Information
We collect personal information to carry out our business activities. The type of information we collect includes name, address, email, phone number, your shopping and marketing preferences, your purchases, delivery information and any other information that you provide to us during our interactions. If you have an online account we will keep your login details and password.
In most instances, we collect personal information directly from you such as:
- The information you supply when enquiring about or purchasing a product or service (by phone, or electronically), when you interact with us via phone, email, mail, website, complete any survey/application forms, enter any of our competitions or special promotions/activities
- When you engage with us on social media (such as via Facebook or Instagram or other social media platforms).
- When visiting any of our websites we may collect the following information: the IP address, domain name, the date, time and duration of visits, the pages and documents accessed, the previous site accessed (i.e. the referring URL), the type of browser being used. See also Cookie, identifiers and remarketing section on other information we may collect.
- When you ‘email a friend’ on one of our products on our websites.
- If we are unable to collect this information, we may not be able to provide you with the products or services, or carry out a particular activity you have requested or we are required to do.
- We may also collect personal information from third parties such as from other retailers and the Police to prevent and detect crime and to keep our community safe (See section 3.3 Third Party Crime Prevention Platform for further details).
3. Purpose of personal information and who we share information with
3.1 Use of information
We collect personal information for the primary purpose to deliver our products and services. In addition, we collect personal information:
- To improve and personalise your experience with us, such as when you are on-line or when otherwise interacting with us.
- To communicate with you and answer any questions or provide information or advice.
- To run competitions, carry out surveys and research analysis. We may run competitions and promotions and you may be asked to provide personal information to be eligible to participate. We will use this information to administer the competition, notify winners and for any other purpose set out in the relevant terms and conditions.
- For refund purposes.
- For marketing and retargeting purposes including to market, promote and advertise the products and services of our selected business partners. This includes displaying to you customised or targeted promotional material or advertising (based on your past activity on our websites and other websites) and remarketing our services to you (see below for further information on remarketing). For details on direct marketin).
- To undertake our administrative and operational functions.
- To detect and prevent fraud, criminal or disorderly behaviour and theft and to monitor and ensure the safety of people in our stores (see section 3.3 Third Party Crime Prevention Platform).
- To comply with laws or regulations or to comply with any directions given by regulators or authorities.
- Investigate a breach of any of our terms and conditions or any suspected unlawful or criminal activity.
- We will also use your personal information for any purpose permitted by the Privacy Act or required by any other law.
- If we are unable to collect personal information, we may not be able to carry out the specific activity or task, such as provide the products or services as requested.
3.2 How we share your personal information
We may disclose your personal information to undertake any of the purposes set out above, or where permitted or required by law or as otherwise detailed in this Privacy Notice. Recipients of your personal information may include:
- Our contractors or service providers, to the extent reasonably necessary for them to carry out their duties/obligations. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, research agencies, adtech and martech service providers, lawyers and business advisors.
- Any person where we are required or permitted by law to disclose information to. This may include the police service, ambulance service, or government departments or regulators within New Zealand in connection with law enforcement activities and emergency services.
- The Police (see section 3.3 Third Party Crime Prevention Platform).
- We require any third party to protect personal information against any unauthorised use, access or disclosure in accordance with the Privacy Act.
- Cookie information and browsing history is also shared with third parties – see section below on Cookies, identifiers and remarketing.
4. How we hold and protect your personal information
4.1 How we hold personal information
OpulentHampers holds your personal information in either electronic or hard copy form. When we receive information electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions. Information received in hard copy (commonly paper) is normally retained in our files and a copy may be made to our electronic files.
We retain your information for as long as we need to carry out the purposes of collection, or longer if we are required to by law.
4.2 Security
We use industry standard security measures to safeguard and protect all personal information. This includes taking reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or unauthorised disclosure.
Wherever your personal information is stored, we take reasonable steps to ensure that it is protected against loss or unauthorised access, modification, use or disclosure. For example:
- OpulentHampers systems are protected by firewalls and modern encryption standards.
- OpulentHampers systems are password protected, and access is monitored and audited.
- Information is backed up regularly, and backups are encrypted ad held in secure storage area.
5. Cookies Identifiers and remarketing
5.1 Cookies and identifiers
We use cookies and identifiers on our websites. Cookies are small pieces of information captured when a device is used to access online content. We use cookies to ensure a more streamlined online shopping experience, to identify and store personal preferences. We may use temporary (session) cookies or permanent cookies when devices access our websites, which allows us to recognise individual browsers and track the web pages visited and web pages the device has navigated from. We use cookies to help improve the customer experience with us. See section below on opting out of cookies. Outlined below are some other reasons we use cookies:
- To keep track of products or services viewed
- To measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns, produce data of web traffic and customer web activity through our websites or apps.
- To research and analyse habits so that we can improve our products, services and online content and customise this to individuals.
- To operate our websites efficiently with a high level of functionality.
- To measure the effectiveness of our marketing initiatives, measure the number of advertising referrals we have received to our websites from other websites.
- We also allow third parties to place cookies and other identifiers on our websites to collect information on your browsing history. The third parties use the information for marketing or advertising purposes and to display customised or targeted promotional, marketing or advertising material on our websites and on other websites or social media sites that you visit. Currently at the date of this Privacy Notice (and may change from time to time), third parties include Google Analytics and Facebook
5.2 Remarketing
Remarketing is where your browsing history on a website is then used to show you advertising related to your history once you have left that website. For example, a product you have viewed on our website may be remarketed to you while you are accessing another website or social media platform. We supply cookie information (from your browser) about your browsing history on our websites to the following remarketing providers (current as at the date of this Privacy Notice and may change from time) Facebook and Google. If you wish to opt-out of remarketing, see Opt-Out Information below.
5.3 Opting out from cookies, analytics and remarketing
You may modify your browser settings to accept or decline cookies. You may also go to www.allaboutcookies.org or to www.aboutads.info/choices for instructions on how to disable cookies. If you choose to configure your computer so that it disables cookies or does not accept them, you may not be able to make full use of our websites.
Here are the links to opt-out of cookies (current as at the date of this Privacy Notice and may change from time to time):
Facebook – https://www.facebook.com/policies/cookies
Google – https://adssettings.google.com/authenticated
Google Analytics – https://support.google.com/analytics/answer/181881?hl=en
You can opt out of remarketing, here opt out of the DoubleClick cookie and double-check your Facebook Adverts settings.
6. Accessing and correcting your personal information
Please contact us (as set out below) if you would like access to the personal information we may hold about you or if you would like us to update or correct it. We may require further information to assist the retrieval of information and or verify your identity and reserve the right to charge a reasonable fee for gaining access.
We will handle any request in accordance with the relevant privacy regulations. Generally, if requested we will amend any personal information which is inaccurate, incomplete or out of date. If we are not able or unwilling to provide access to any personal information or to correct any personal information held by us, we will provide reason for declining to provide.
Enquiries on how to access personal information can be emailed to: infor@opulenthampers.co.nz.
7. Privacy Complaints
Any concerns that we may have breached our privacy obligations or to make a complaint please contact us. If you make a complaint, we will endeavour to respond and resolve any complaints promptly. For more information about privacy generally, or if your compliant is not resolved to your satisfaction, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz and on (04) 474 7590.
